Warranty
All products available at www.ildnord.com are brand new, free from physical and legal defects, and legally introduced to the Polish market. ILDNORD devices come with a 2-year warranty, while components such as the grate and seals are covered for 1 year from the date of purchase. The warranty does not cover heat-resistant ceramics. Proper use of the stove, its installation, and connection to the chimney must comply with the instructions in the user manual.
Returns
A Customer being a Consumer, who has concluded the Sales Contract may rescind thereof within a period of 14 days without giving any reasons. The time limits run for the rescission of the Sales Contract shall commence at the time of acquiring the Goods by the Customer or a third party of their choice, other, however, than a carrier. The representations may be submitted in a form whose template has been published by the Seller at the Online Shop Website.